18wwin Terms and Conditions — Malaysia Platform User Guide

To use 18wwin's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration and throughout the duration of membership.
• Have full legal capacity to enter into a binding agreement under the laws of your country.
• Not residing in any region or country that specifically prohibits participation in online gaming activities.
• Not currently be subject to any self-exclusion restriction imposed through any registered program.
• Register under your own name and not on behalf of any other party.

18wwin reserves the right to request proof of age at any time and to suspend an account while the verification process is completed. If a user is found to be under 18 years of age, the account will be terminated immediately and any remaining balance will be withheld pending investigation.

Each user is only permitted to register and hold one (1) account only on the 18wwin platform. Owning more than one account, whether under the same name or a different name, is a violation of these terms and may result in all associated accounts being terminated without any refund of remaining balance.

1. Information submitted during registration must be accurate, complete, and up to date. This includes your full name, date of birth, phone number, and email address.
2. You are solely responsible for maintaining the confidentiality of your account password. 18wwin will not be held liable for any losses resulting from unauthorised access caused by the user's own negligence.
3. Any changes to personal information must be reported to the 18wwin support team within a reasonable time to ensure account records remain up to date.
4. Accounts that have been inactive for more than 12 consecutive months may be subject to an inactivity fee or automatic closure in accordance with current policy.

18wwin reserves the right to require identity verification (KYC) at any time, including before processing the first withdrawal. Accepted documents include national identity cards, passports, and supporting documents such as bank statements or utility bills.

18wwin supports a variety of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, and Visa/Mastercard. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is RM10 for most payment methods.
• Deposits will be credited to your account as soon as the payment is confirmed by the payment service provider.
• 18wwin does not charge any processing fees on deposits.
• Deposited funds are for gaming purposes only and may not be transferred to third parties.

Withdrawal:

• The minimum withdrawal amount is RM50 for standard withdrawal requests.
• Withdrawals will be processed within the stipulated timeframe once the request is approved and the KYC process is completed.
• The withdrawal method must match the deposit method used, subject to current policy.
• All withdrawals are subject to compliance checks, including anti-money laundering (AML) screening.
• 18wwin reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

18wwin offers a variety of bonuses and promotions to registered members from time to time. All bonuses are subject to specific terms and conditions stated in their respective promotion terms. The following general conditions apply to all bonuses unless stated otherwise:

• Wagering Requirement: Every bonus received must be wagered the specified number of times before any winnings derived from that bonus can be withdrawn. Wagering requirements vary by bonus type.
• Validity Period: All bonuses have a set validity period. Expired bonuses will be automatically removed along with any associated winnings that have not yet met the wagering requirements.
• Bonus Betting Limit: While playing with an active bonus balance, the bet per round or per match may be subject to a maximum limit as specified.
• One Bonus Per Household: Each promotion is eligible for one claim per household, IP address, or device.
• Bonus Abuse: Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and closure of all associated accounts.

All games offered on the 18wwin platform use a Random Number Generator (RNG) system that has been independently audited by an accredited body, ensuring the fairness and randomness of every game outcome. Users agree that:

• The outcome of every round, hand, or match is final and cannot be disputed on the basis of personal perception alone.
• Any technical failure that occurs during gameplay will be resolved based on system logs recorded automatically.
• The use of any automated software (bots), artificial intelligence tools, or other methods to gain an unfair advantage is strictly prohibited.
• Collusion between players or attempts to manipulate game outcomes are serious violations that may result in account closure and legal action.
• The RTP (Return to Player) values displayed are based on long-term averages and do not guarantee returns in any individual gaming session.

For sports betting, all bets are final once confirmed and credited to the bet slip. Changes or cancellations after a match has started are not permitted unless due to a technical issue that can be verified through system logs.

As a user of the 18wwin platform, you agree to:

• Use this platform for personal entertainment purposes only and not for commercial or professional purposes without written consent from 18wwin.
• Not use the platform for any illegal activities, including money laundering, fraud, or hacking.
• Keep your account login details confidential and do not share them with any third party.
• Notify the 18wwin support team immediately if you suspect your account has been accessed without authorization.
• Comply with all local laws applicable to online gaming activities in your jurisdiction.
• Play responsibly and make use of the self-management tools provided whenever needed.

Your account may be terminated in the following situations:

At the user's request: You may request account closure at any time through the 18wwin customer support team. Any valid balance will be processed for withdrawal once all conditions have been met.

At the platform's discretion (18wwin reserves the right to terminate an account without prior notice if):

• Users proven to have provided false information during registration or the KYC process.
• Users suspected or proven to be involved in money laundering, fraud, or other illegal activities.
• Users holding multiple accounts on the platform.
• Users found to be systematically abusing bonuses.
• Users found using automated software or unfair methods in gameplay.
• Users under 18 years of age.

18wwin shall not be liable for any direct, indirect, consequential, or specific losses arising from the use of this platform, including but not limited to:

• Losses in games resulting from fair and random game outcomes.
• Service disruptions due to scheduled system maintenance or unexpected technical outages.
• Losses resulting from unauthorised access to a user's account due to the user's own negligence in safeguarding their password.
• Any financial decisions made based on information or content found on this platform.

In any circumstance, 18wwin's maximum total liability to any user shall not exceed the net deposit amount made by that user within the 30 days prior to the claim being raised.

18wwin reserves the right to amend, modify, or update these terms and conditions at any time without prior user consent. Changes take effect immediately upon being published on this website.

Users are responsible for reviewing the terms and conditions periodically to stay informed of the latest version. The last updated date is displayed at the top of this page. Continued use of the platform after any amendments have been made constitutes acceptance of the updated terms.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the 18wwin support team is available to assist you 24 hours a day, seven days a week.

You can reach us via:

• Live Chat: Available directly within the platform after login — the fastest way to get an immediate response.
• Email: [email protected] — for detailed inquiries that require a written response.
• FAQ: Visit the FAQ us for answers to the most frequently asked questions.

This Terms and Conditions document is governed by applicable law. Any dispute that cannot be resolved by mutual agreement will be referred to the appropriate dispute resolution body.

This document is the Bahasa Melayu version of the 18wwin Terms and Conditions. In the event of any conflict between language versions, the English version shall prevail.